Privacy Policy
Big Horn Roofing, LLC ("Big Horn Roofing", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect on this website, how we use it, and your rights regarding that information.
1. Information we collect
When you submit our contact or inspection-request form, we collect the information you provide, which may include:
- Your full name
- Phone number
- Email address
- Property ZIP code or address
- The reason for your inquiry (for example, roof replacement, storm damage, or repair)
When you call our phone number, we collect the phone number you call from, the duration of the call, and any information you share during the call.
We also automatically collect limited technical information when you visit this site, including your IP address, device type, browser type, referring URL, and pages viewed, through cookies and similar technologies used by our advertising and analytics partners.
2. How we use your information
We use the information you provide to:
- Contact you to schedule a free roof inspection or follow up on your inquiry
- Provide estimates and information about our services
- Send service updates related to your project
- Send occasional marketing messages about Big Horn Roofing services, which you can opt out of at any time
- Measure the effectiveness of our advertising and improve the performance of this website
3. SMS and text messaging terms
By providing your mobile phone number on our website or otherwise giving it to us, you are giving consent to receive SMS text messages and phone calls from Big Horn Roofing at the number you provided, including for:
- Transactional messages (appointment confirmations, quote delivery, project updates, scheduling)
- Marketing and promotional messages about Big Horn Roofing services
Message frequency varies. Typical volume is one to six messages per month depending on the stage of your project.
Message and data rates may apply.
How to opt out: You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or call us at (419) 799-7778. You can opt out of marketing calls and emails by telling us or replying "unsubscribe" to any marketing email.
No sharing of SMS opt-in data: We do not sell, rent, or share your mobile phone number, SMS opt-in consent, or any information collected through our text messaging program with any third parties for marketing or promotional purposes. Information you provide will only be used by Big Horn Roofing to communicate with you about your inquiry, quote, appointment, and roofing project.
Consent to receive text messages is not a condition of purchasing any product or service from Big Horn Roofing.
4. How we share your information
We do not sell your personal information. We share information only in the following cases:
- With service providers that help us operate this site and our business (for example, our lead management software and our email and SMS delivery providers), under agreements that require them to protect your data
- With our advertising and analytics partners (for example, Google) in the form of cookies and pixels, so we can measure ad performance
- When required by law, subpoena, or to protect our legal rights, safety, or property
5. Cookies and tracking
This site may use cookies and tracking pixels provided by Google Ads and Google Analytics to measure traffic, conversions, and ad performance. You can disable cookies in your browser settings. You can opt out of personalized Google advertising at adssettings.google.com.
6. Data retention
We keep inquiry and project information for as long as needed to provide our services and for a reasonable period afterward for business, legal, and tax purposes. You can request that we delete your information at any time (see section 8).
7. Security
We use commercially reasonable safeguards to protect the information you provide. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.
8. Your rights
You can:
- Ask us what information we have about you
- Ask us to correct or update your information
- Ask us to delete your information
- Opt out of marketing communications at any time
To make any of these requests, call us at (419) 799-7778.
9. Children
This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page.
11. Contact us
Big Horn Roofing, LLC
321 E Main St, Napoleon, OH 43545
Phone: (419) 799-7778
Email: bighornroofing.ap@gmail.com